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Frequently Asked Questions

Can you remove viruses?

Yes, that is a large amount of what we do. Most of the time we can remove viruses without harming any data or programs. Occasionaly, we have to re-format the computer, but we will backup all data before doing that. After the re-format we load all updates, anti-virus and anti-malware software. Then we will restore your data.

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My computer is slow, can you help this?

Yes, we will check the computer for any viruses or malware and remove any found. Also we will check hardware such as memory. Most of the time, just by adding more memory will greatly speed up your computer.

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I would like to upgrade my computer, can you do that?

Absolutely! We can upgrade the operating system, memory, hard drive, etc. We carry most all parts and software in-stock so we can get you going quickly!

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How long will I be without my computer?

Most of the time, we try to get the computer back to you within 1 to 2 days. We will contact you if it will be longer. Also, no repairs are done without your consent.

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Can you just do an estimate?

Yes, that is the first thing we do. We always contact the customer before proceeding with costly repairs.

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What do I need to bring when having my computer repaired?

If you have a desktop PC, you need only bring in the tower itself. We have all the necessary cords and hook-ups in our store to complete the repair. If you have a laptop, please also bring the power cord with it, since most power cords for laptops are different. Also, if you have copies of any software you purchased that did not originally come with your computer, please bring that in if we need to reformat your computer.

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